Understanding Our General Terms and Conditions
At US Moving Pros, we believe that transparency builds trust. Our General Terms and Conditions outline the basic principles that guide how we work with our clients, ensuring every move is handled professionally, safely, and fairly. These terms are designed to protect both you and our team, providing clarity at every stage of the moving process.
| Section | Details |
|---|---|
| Our Service Commitment | We are committed to delivering reliable, efficient, and secure moving services tailored to your relocation needs. From planning to delivery, every move is carried out by trained professionals who follow company standards and safety protocols. Our goal is to make your experience as smooth and stress-free as possible. |
| Booking and Confirmation | Moving services are scheduled based on available dates confirmed with our office. All bookings must be confirmed with the details of your move, including origin, destination, and service type. Any revisions to the schedule—such as a date change or service adjustment—should be communicated in advance. Advance coordination allows us to provide the right resources and ensure timely service. |
| Estimates and Charges | We provide cost estimates based on your specific moving details. The final price may vary depending on the actual items moved, distance, time, or additional requested services. Our pricing policy is clear and discussed before starting, giving you a full understanding of the expected costs. |
| Insurance and Liability | Although every precaution is taken to ensure the safety of your belongings, unforeseen events may occur. We maintain standard liability coverage and offer additional protection options for those who wish to increase their level of coverage. It’s important to understand your options before the move begins to ensure peace of mind. |
| Cancellations and Rescheduling | We understand that plans sometimes change. Clients may cancel or reschedule their move by notifying our team within the time frame outlined in the booking agreement. Any fees or adjustments related to changes will be explained clearly before confirmation. |
| Items Not Permitted for Transport | For safety reasons, certain items cannot be moved, including hazardous materials, flammable substances, perishable goods, or valuables such as jewelry and personal documents. Clients are encouraged to discuss special requirements with our coordinator before packing. |
| Code of Conduct | Our movers uphold the highest professional standards. Courtesy, safety, and respect for your property are at the center of every move. Clear communication between our clients and team members ensures that all expectations are met. |
Transparency and Trust
Our General Terms and Conditions exist to make your moving experience predictable and secure. At US Moving Pros, we value open communication and mutual understanding with our customers. If you have any questions about our policies or service agreements, our team is always happy to explain details and assist you before, during, and after your move.
